Modusen EV
Modusen EVSupport & maintenance

From driver report to resolved, in one place.

Drivers report problems in the app, and chargers report faults by themselves. Every issue becomes a ticket linked to its charger, so your team can fix it and close it.

One support inbox

Driver reports and charger faults arrive in the same place.

Faults raise themselves

Rules open tickets before drivers notice a problem.

Closed with a record

Notes, actions and replies stay with the ticket and the charger.

How it works

How a report gets resolved

A driver reports a problem, your team investigates with the charger’s data in view, and the driver hears back when it is fixed.

1. Driver reports

The driver raises an issue from the app with the station already filled in.

2. Team investigates

The ticket links to the charger, its events and its sessions.

3. Ticket closed

The fix is recorded and the driver is notified.

Automatic tickets

Catch faults before drivers do

Turn on rules that open a ticket when a charger stops reporting, a connector faults or setup stalls. Each ticket arrives with the charger already linked.

  • Not reporting, faulted, setup stalled
  • Rules you switch on and off
  • Linked to the charger automatically

Ticket detail

Everything needed to fix it

See the charger, its connector status and recent events next to the conversation with the driver. Assign the ticket, record what you did and reply.

  • Linked charger and connector
  • Assignment and notes
  • Reply to the driver from the ticket

Included

Everything in support & maintenance

Part of Modusen EV, with the same data, roles and tenant isolation as the rest of the platform.

Support inbox

Open, in progress, resolved.

In-app reporting

Station filled in for the driver.

Automatic tickets

Rules for faults and outages.

Charger links

Open the charger from the ticket.

Assignment

Route to the right team.

History

Every action on record.

Remote actions

Reset or restart from the charger.

Driver updates

Notify when resolved.

Works with

Related features

Charger management

See and control every charger on your network.

Explore White-label driver app

Your brand, published in your own store accounts.

Explore Hardware independence

Run chargers from any manufacturer, side by side.

Explore

Get in touch

See support & maintenance on your network.

Tell us about your sites and chargers. We’ll walk you through Modusen EV with your setup in mind.

  • Tell us about your sites, systems and goals
  • We walk you through the platform
  • You leave with a clear next step